Experience / Career progression
Responsibility earned
in the work.
A record of operational leadership, commercial transformation, strategic relationship building, and company creation.
Western Express
Network Planner · Fleet Manager · Prior Operations Roles
Opportunity. A national transportation organization required sound operational judgment across customer commitments, fleet capacity, service performance, and regional execution.
Leadership. Directed planning and operating initiatives across three regions covering the Northeast and Midwest, with responsibility spanning fleet management and customer service. Managed territories supporting Walmart and Smucker’s, and developed schedules, equipment-allocation strategies, and operating processes that improved productivity.
- Supported performance and service execution contributing to approximately $20M in additional business.
- Generated millions of dollars in cost savings through fuel-routing and transportation-efficiency improvements.
- Built a practical foundation in operating discipline, customer escalation management, and service execution under pressure.
“Commercial leadership begins with knowing what reliable execution demands of people, systems, and capacity.”
All Starr Restoration
General Manager
Opportunity. A regional restoration and general contracting company had an opportunity to broaden its market, strengthen commercial capabilities, and improve the economics behind its growth.
Leadership. Held authority over commercial and operating strategy, including business development, sales, pricing, estimating, P&L performance, project delivery, resource allocation, hiring, and market development. Established the expansion into commercial work and built the regional relationships and customer-acquisition channels behind it.
- Grew the company to more than $15M in annual revenue while commercial work reached approximately 40% of the business.
- Increased gross margin from approximately 35% to 47% and lowered costs by 15% through stronger financial management and resource allocation.
- Produced a 30% increase in repeat business by prioritizing client relationships, service quality, and consistent follow-through.
“Growth becomes durable when commercial positioning, delivery capability, and financial discipline are led as one system.”
The Claims Ninja LLC
Founder & Chief Executive Officer
Opportunity. Restoration contractors needed specialized claims capabilities without the cost and complexity of building the entire function internally.
Leadership. Designed the business model, market position, commercial strategy, and operating structure from inception. Led prospecting, executive discovery, solution design, pricing, presentations, negotiation, contracting, onboarding, account development, and partnership creation while building the people, financial, and technology systems required to deliver.
- Quadrupled revenue in the second year while sustaining client retention above 80%.
- Expanded gross margin by approximately 12 points through pricing discipline, compensation design, workflow automation, capacity planning, and cost management.
- Forged strategic partnerships and large contractor relationships, including a national partnership with 911 Restoration, while supporting claim files representing more than $15M in aggregate value.
- Served as business-side product owner for a proprietary client platform, translating commercial and service requirements into workflows, testing functionality, and improving the product through operational use.
“A company scales when market position, relationships, people, finance, operations, and technology reinforce the same proposition.”