Experience / Chronology
Responsibility earned
in the work.
Scope, ownership, and how outcomes were achieved across three chapters — distinct from the homepage summary.
Western Express
Operations Supervisor
Challenge. A national transportation organization required precise operational leadership across logistics, planning, and workforce coordination.
Leadership. Advanced through operations leadership, directing daily execution and building the instincts that would shape every role that followed.
- Established the operational discipline — attention to detail, respect for systems, clarity under pressure — that anchors every subsequent chapter.
“The foundation of every good business is the quiet, unglamorous discipline of running it well.”
All Starr General Contracting
General Manager & Minority Owner
Challenge. A growing restoration contractor needed the operational and commercial structure to move from a capable team to a durable business.
Leadership. Directed daily operations, financial performance, and business development. Built and coached sales teams, strengthened customer relationships, and established brand and digital acquisition programs that elevated market visibility.
- Grew annual revenue from $500K to $10M — 20× scale.
- Improved profitability through disciplined P&L leadership and process improvement.
- Expanded market presence through brand development and commercial team coaching.
“Operations and commercial are not separate disciplines. Profitability compounds when they are led as one.”
The Claims Ninja
Founder & Chief Executive
Challenge. Restoration and insurance workflows remained fragmented, manual, and slow — leaving carriers, contractors, and policyholders trapped inside a system that no one had rebuilt.
Leadership. Founded and led a claims and restoration business from inception. Built the commercial engine from zero through partnerships, strategic accounts, pipeline discipline, and team leadership across complex service delivery.
- Reached $250K in first-year revenue and $1M in second-year revenue — 4× second-year performance.
- Improved gross margin from 35% to 47% — 12 percentage points of expansion.
- Supported 1,000 claims during the $1M year, representing $15M in aggregate claim value.
- Built a recurring-revenue model through partnerships, with more than 80% client retention; typical annual customer value $20K–$50K, largest account $250K.
“Durable growth comes from commercial discipline — accounts, partnerships, and operations pointing the same direction.”